IT professional with a background in systems administration, user support, and technology implementation.
Combines hands-on technical experience with a degree in corporate communications to deliver practical solutions,
improve workflows, and strengthen cross-department collaboration.
SKILLS
Linux/Windows AdministrationCloud ComputingPowerShellPythonBashNetworking & FirewallsCybersecurity BasicsTroubleshootingDocumentation & TrainingClient-Focused Support
Deployed company-wide security improvements including MFA, password policies, Microsoft Exchange Online Protection, and N-Able, reducing phishing risks by 70%.
Migrated 100% of company data to OneDrive and QuickBooks Online, saving ~$5,000/year in storage costs.
Sole point of contact for all IT support; resolved 95% of issues without escalation.
Documented IT processes and created user-friendly guides, significantly reducing repeat support requests.
Academic Support – Cybersecurity
Masterschool • Feb 2023 – Jan 2024 • Remote
Provided academic support to 150+ Cybersecurity Bootcamp students across IT Fundamentals, Linux, Windows, Networking, Azure, scripting, and security topics.
Resolved 50+ student inquiries per week with clear, empathetic communication.
Collaborated with instructors to maintain high student satisfaction and retention.
IT Systems Manager
5G Studio Collaborative • Jul 2018 – Feb 2021 • Dallas, TX
Managed IT operations across 5 entities and standardized hardware/software stack.
Eliminated reliance on external MSPs, saving ~$30,000/year.
Developed immersive VR application using Unreal Engine 4 and 3DS Max for client presentations.
Led help desk, server maintenance, procurement, and security operations for 70+ users.
Certifications
CompTIA Security+ (Plus)Jul 2021
Cisco Packet TracerDec 2023
Foundations of Operationalizing MITRE ATT&CKOct 2023
